Frequently Asked Questions

Everything you need to know about ordering, shipping, and our research peptides.

Do I need to create an account to order?
Yes, a free account is required to place an order. Registering only takes a minute on our My Account page, and it lets us keep your order history, shipping details, and Certificates of Analysis all in one place.
What forms of payment do you accept?
We accept Zelle, credit and debit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, and Google Pay. If you pay by Zelle, you’ll receive instructions at checkout for sending payment to sales@peptilove.com, including your order number in the memo so we can match your payment to your order quickly — orders aren’t processed until that payment is received and confirmed. Card, Apple Pay, and Google Pay payments are charged automatically when you place your order.
How long does it take for my order to process after I pay?
Once we confirm your Zelle payment, your order moves into processing and typically ships within 1-2 business days.
How fast is shipping?
We ship via FedEx 2-Day on all orders.
Is shipping free?
Yes, on orders of $250 or more. Orders under $250 have a flat shipping fee of $14.95.
Do you ship internationally?
Not currently – we ship within the United States only.
Are Certificates of Analysis (COAs) available?
Yes. If you don’t see a COA linked on a product page, email us at sales@peptilove.com with the product name and lot number (if you have it) and we’ll send it over.
Are your products for human use?
No. Everything we sell is intended for laboratory and research use only, not for human or animal consumption. See our Terms & Conditions for details.
What’s your return policy?
All sales are final. If your order arrives damaged, is lost in transit, or we ship you the wrong item, we’ll make it right with a replacement or refund. See our Returns & Order Issues page for the full policy.
What is Package Protection?
An optional add-on at checkout that covers your order against loss, theft, or damage in transit. See our Package Protection Policy page for full details and pricing.
Why do I need an account to order?
A free account keeps your order history, shipping details, and Certificates of Analysis all in one place, and makes reordering faster. Registering only takes a minute on our My Account page.

Still have a question?

We’re happy to help with anything not covered above.

Email sales@peptilove.com